Privacy Policy

Information we collect

• Account: your email address, display name, and a securely hashed password (handled by our auth provider — we never see your raw password).

• Security: email-verification status and, if you enable it, two-factor authentication (authenticator-app) factors.

• Artist profiles (if you register as an artist): bio, the year you started, services and prices, working hours, certifications, portfolio photos, social handles, and the shops you work at.

• Bookings: the appointments you make or receive, their status, and deposit status.

• Location: your approximate device location, used only to find shops near you. We do not continuously track your location.

• Payments: processed by Stripe. We do NOT store card numbers. We store identifiers (e.g. your Stripe customer or connected-account id) and deposit/payment status.

• Technical: basic device and app information needed to operate and secure the service.

How we use your information

To create and secure your account, verify your email, and offer optional two-factor authentication.

To show shops and artists near you, enable bookings, and collect deposits or payments.

To communicate with you about verification and your bookings.

To maintain security, prevent fraud and abuse, and comply with the law.

Service providers

• Supabase — hosting, database, authentication, and file storage.

• Stripe — payments and artist payouts. Stripe’s own privacy policy governs the card data you enter on their hosted pages.

• Google Places and OpenStreetMap — used to find nearby studios from a location-based query.

These providers process data on our behalf or as independent controllers for the parts of the service they power.

How we share information

When you book, the relevant artist sees the details needed to fulfil the appointment (including your name and the service).

We share data with the service providers listed above to operate the app.

We may disclose information if required by law or to protect rights and safety.

We do not sell your personal information.

Data retention

We keep your information for as long as your account is active or as needed to provide the service, resolve disputes, and meet legal obligations. You can delete your account at any time (see below).

Deleting your account

You can permanently delete your account from Account Settings → Delete account. When you do, we remove your personal details — your name, avatar, bio, social links, artist profile content, portfolio and care photos, and device push tokens — and we sign you out and disable the login so it cannot be used again.

Before deletion we settle any money in flight: held deposits are refunded and upcoming bookings are cancelled.

Some records are kept in a de-identified form (no longer linked to your name): past bookings, quotes, and care messages remain visible to the other party involved, and payment/transaction records are retained. We keep these to honour the other person’s records and to meet legal, tax, and financial-compliance obligations. Deletion is permanent and cannot be undone.

Your rights and choices

You can access and update your account details in Account Settings, manage saved cards, and remove your data by deleting your account.

Depending on where you live, you may have rights to access, correct, delete, or port your data, or to object to certain processing. Contact us to exercise them.

Security

Data is encrypted in transit. Access to your records is restricted by row-level security, and you can add two-factor authentication for extra protection. No method of transmission or storage is 100% secure, but we work to protect your information.

Age requirement

Marked is intended for adults. You must be at least 18 years old (or the age of majority where you live) to use the app.

Demo mode

When the app runs without a backend (demo mode), it uses local sample data on your device and does not send your information anywhere.

Changes

We may update this policy from time to time. We will revise the “last updated” date above and, where appropriate, notify you in the app.

Contact

Questions about privacy? Contact us at privacy@markedapp.co.